Frequently Asked Questions

Kompelin is a web platform that converts YouTube videos into searchable, readable transcripts. We use advanced AI technology to provide additional features like translation and summarization.

With Kompelin, you can generate transcripts from any YouTube video, translate them into multiple languages, create summaries, download them as PDF or DOCX files, and even access a library of pre-made ebooks created from transcribed videos.

Kompelin offers both free and paid features. You can sign up for free and get started with basic transcript generation. Premium features like advanced translations and additional downloads require credits.

Yes, you need to create a free account using Google authentication to use Kompelin's transcription features. This helps us maintain service quality and prevent abuse.

Visit our homepage and click the 'Sign Up' button. You'll be redirected to Google for authentication. We only require basic profile information (name and email) to create your account.

Yes! Kompelin uses Google OAuth for secure and easy authentication. Simply click 'Sign Up' or 'Login with Google' and you'll be redirected to Google's secure login page.

1. Sign in to your account, 2. Copy the URL of any YouTube video, 3. Paste the URL in the transcribed box on the homepage, 4. Click 'Generate Transcript'. Your transcript will appear within seconds.

Kompelin works with any YouTube video URL, including standard videos, shorts, and playlists. We extract transcripts from videos that have captions available. The platform supports all YouTube video formats.

Yes! Once you have a transcript, you can translate it into multiple languages including English, Indonesian, and others. The translation uses advanced AI to maintain accuracy and context.

Our AI summarization feature can condense long transcripts into key points and main ideas. This is perfect for students, researchers, and busy professionals who want to quickly understand video content.

Absolutely! Once generated, you can download transcripts as PDF or DOCX files for offline reading and reference. Downloads are available after transcript generation.

You can download transcripts in two formats: PDF (for easy sharing and printing) and DOCX (for editing in Microsoft Word or Google Docs). Both formats preserve the transcript structure and timing information.

Credits are our virtual currency system. Different features require different amounts of credits. You start with a small number of free credits and can purchase more through our dashboard. One credit allows you to generate one transcript with basic features.

Transcript generation costs 1 credit per video for basic transcription. Additional features like advanced translation or high-volume processing may require more credits. Premium ebook downloads also use the credit system.

Log into your dashboard and navigate to the Credits section. You'll see available credit packages with pricing. We offer various payment options to suit your needs and budget.

Credits are generally non-refundable once purchased to prevent abuse and maintain service quality. However, we provide excellent service and typically resolve any issues that arise during usage.

We accept various secure payment methods including credit cards (Visa, Mastercard), digital wallets, and local payment options. All payments are processed through secure third-party gateways with industry-standard encryption.

Yes. We use industry-standard encryption (SSL/TLS) for data in transit and at rest. Our infrastructure is hosted on secure cloud platforms like Supabase with regular security audits, access controls, and backup procedures.

We store transcripts temporarily in encrypted form to provide our services. Account information is retained while your account is active. You can delete your transcripts anytime through your dashboard, and we'll remove them from our systems.

No, we do not sell or share your personal data with third parties for commercial purposes. Data may only be shared with trusted service providers who help us operate the platform, and they are bound by strict confidentiality agreements.

Yes, you can request account deletion by contacting our support team. Upon verification, we'll permanently delete your account information and all associated transcripts and data from our systems.

If a YouTube video doesn't have captions, transcript generation may be unavailable. We rely on YouTube's caption system for accuracy. YouTube automatically generates captions for many videos, but some older or unofficial videos may not have them.

There's no strict limit, but very long videos (over 2-3 hours) may take longer to process. Most videos under 2 hours process within seconds. If you have extremely long videos, the system may split the transcript for better performance.

Transcript generation can fail due to network issues, video unavailability, missing captions, or heavy server load. Try refreshing the page or generating again. If issues persist, contact support with the video URL.

Our transcripts are highly accurate, derived directly from YouTube's caption system which uses advanced speech recognition technology. Accuracy varies by video quality and audio clarity, but typically exceeds 90% for well-recorded content.

Access your usage history through the Dashboard > History section. You'll see all your transcript generations, with dates, video titles, and credits used. This helps you track your activity and manage your credit usage.

Account information is managed through Google. If you need to change your name or email, you'll need to update that in your Google account. We sync this information when you log in, so changes will be reflected on your next login.

You can use the Forgot Password feature. However, it is recommended to use Google OAuth so you don't have to create a new password.